Cancellation & Returns Policy

Want to return an item?

We offer FREE RETURNS on all items within 14 days of your delivery date but you must follow our returns policy outlined below:

  1. Email with your Yale Store Order Number in the subject line (Found on your email order receipt)
  2. All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned to Yale within 14days of the return being accepted.
  3. Once the return is accepted by Yale you will be sent a pre-paid label via email with a unique reference number unless advised otherwise. You must use this prepaid label so we can find your order once it arrives back to us (Yale will not accept any liability for any parcels returned without completing these steps).
  4. Please obtain proof of posting at the time of returning.
  5. There a few items we cannot refund:
    a. Made to order items, such as cut keys for doors and safes.
    b. Services such as Professional Installation, (in some cases installations can be cancelled if the work has NOT started, must be cancelled 2 working days before scheduled installation date).

Faulty Item or need advice?
You must contact us before returning your item on 01902 364606 or email quoting your Yale Store Sales Order Number to discuss your issue.

This policy is offered in addition to your statutory rights.