Terms & Conditions of Supply

Terms and Conditions of Supply

Introduction
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Information on the Website
Whilst every effort is made to update the information contained on this website, neither Assa Abloy Ltd nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Assa Abloy Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please advise us.

Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of Assa Abloy AB . Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Assa Abloy AB.

External Links
External links may be provided for your convenience, but they are beyond the control of Assa Abloy Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

Disclaimer of Liability
Assa Abloy Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Assa Abloy Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website
Assa Abloy Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website. Orders from outside of the UK can not be accepted.

General
Alteration
Assa Abloy Ltd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Conflict
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Waiver
No indulgence or extension of time which either you or Assa Abloy Ltd may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

Cession
Assa Abloy Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at info@yale.co.uk.

Yale Security Guarantee Terms and Conditions

2 Year Guarantee Statement

This product is guaranteed for consumers against faulty workmanship, materials and function for a period of 2 years from the date of purchase providing the full installation and maintenance instructions are followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

Please note that it is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified or damaged in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit www.yale.co.uk/help

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website www.yale.co.uk/help

10 Year Guarantee Statement

Congratulations on the purchase of your High Security British Standard product, this product has been tested to the highest levels of reliability and durability under attack. All Yale British Standard products and backed by the police and insurance companies as well as Secured by Design accredited.

Your Yale product is covered by a 10 year consumer guarantee against faulty workmanship, materials and function from the date of purchase providing it is used in accordance with the full installations and maintenance instructions. Please keep your proof of purchase safe as this must be submitted when making a claim under this guarantee.

It is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit www.yale.co.uk/help

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website www.yale.co.uk/help

Non Installed or Bespoke Product Returns Policy
Assa Abloy Ltd has taken care to ensure the advice and information we give within this site is accurate and that it helps you to select the right products.

However, we understand that from time to time, the product you have chosen may not be suitable. If you are not completely satisfied with any item you ordered, please return it in the original unopened packaging stating your order number within 14 days of the date of receipt and we will refund your money. In this instance, we would ask that you pay the return delivery charge. Please see section below on returns process.

Returning damaged, faulty or incorrect goods
In the unfortunate event that you receive the wrong goods or the goods are damaged or incomplete, or that the goods develop a fault, you may return the products within the products warranty period. This does not affect your statutory rights. In this instance, we will refund the cost of return delivery to you.

When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive.

Returns process
We have tried to make the process for returning items as simple and quick as possible.
In order that we can track the return delivery of your goods, we ask that you in the first instance advise us of your intention to return them. Please do this my emailing us at info@yale.co.uk quoting your order number.

When do I get my refund once I have returned an item?
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.

What are my rights under the Distance Selling Regulations?
If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. You must inform us of the cancellation of the contract.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Install or Bespoke Product Returns Policy
If fitted the products are non-returnable, but faulty products will be replaced.

Payment
We accept payment by most major credit and debit cards. We utilize a secure payment partner to process our payments "Sagepay".

Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers